FAQs
ORDER
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Does DOOFOOD credit expire?
No. It does not expire.
If I cancel my future order, how am I refunded?
DOOFOOD credit is provided to your account at the same monetary value. You can use this credit for future orders. If you wish to receive a full cash refund, you can email us at family.service@doofood.com. We will review and provide refund within 2~3 business days.
When will I be charged?
Customers are charged as soon as order is placed on our website.
FOOD
Are DOOFOOD ingredients non-GMO?
Yes. There is no GMO ingredient in your DOOFOOD meals.
How does DOOFOOD obtain nutritional contents of each recipes?
DOOFOOD uses USDA (U.S. Department Agriculture) nutrition database to analyze each ingredient then compiles to produce full nutrition chart of each recipe.
How do I know I'm eating variety of Vitamins and Minerals from DOOFOOD?
DOOFOOD provides nutrition chart with every recipe showing the contents of vitamins and minerals.
Does DOOFOOD offer any special type of meals?
Not yet. However, we plan to provide such service in the future.
Does any of DOOFOOD recipe include MSG?
None of our recipes contain MSG.
MISCELLANEOUS
I want to work at DOOFOOD. Who can I talk to?
Kindly contact us at hr@doofood.com. We will get back to you shortly.
Who should I contact for vendor/supplier inquiry?
Kindly leave us a message at family.service@doofood.com
How do I contact customer service?
You can email us at family.service@doofood.com
Does DOOFOOD have mobile app?
Not yet, but we are working on it.
COOKING
Do I have to eat the food on the day of delivery?
No. All the meat/seafood are vacuum sealed and vegetables are bagged in a tight container. As long as meat/seafood are frozen & vegetables are refrigerated, your DOOFOOD meals can be consumed within a week of the delivery.
Is the receipe included in the Meal Kit?
We provide a QR code which can be scanned for the full recipe.
What kitchen tools do I need to cook DOOFOOD?
Most recipes will require olive oil + a pot, and/or pan. Few recipes will require the use of a colander.
Do I have to wash ingredients?
No. All ingredients are pre-washed and pre-cut. Ready to be cooked.
How long does it take to cook DOOFOOD?
Cooking time varies between 6 minutes to 20 minutes per single serving. It will take slightly longer for larger portions. We provide cooking time reference for all servings on the recipe sheet included in the delivery.
Which ingredients do you assume I have at home?
Salt, pepper and olive oil. That's it.
Does DOOFOOD meal kit offer rice as well?
Yes. We offer microwavable hetban rice as an additional purchase.
DELIVERY
Is there a minimum order amount to place an order?
Yes. We have a $60 minimum order amount. This is due to the high cost of shipping & packaging.
How do ingrediets stay fresh during transit?
Icepacks keep ingredients cool and fresh in DOOFOOD insulated icebox.
What time will DOOFOOD delivery arrive?
Your meals are delivered between 8 AM to 8 PM.
Where does DOOFOOD deliver to?
We currently deliver nationwide in the USA.
Do I have to be home to receive delivery?
No. We will leave DOOFOOD icebox on your doorstep.
Will ingredients be ok outside?
Yes. Our insulated iceboxes keep ingredients fresh & safe.
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